I saw their Zoom deal on Groupon. Because of being a Yelp Elite, I yelp everything before I make decision; I saw they have great reviews on Yelp so I went ahead and bought the Groupon. Making appointment was easily and I was able to reserve a time that works for me.
This is not the first time I'm getting Zoom so I knew what to expect. I was early for my appointment and was greeted when I walked in. I like how high-tech they are that I entered my information from their computer instead of writing on paper forms. I checked in Yelp and they gave me a gift, it's a cute bottle opener that has a ruler and a light.
The assistant took me in about 5min after I completed the forms. She explained the procedures clearly and took before photos. It was supposed to be 3 15min sessions. First session, the Zoom head (where the blue light is) moved, since I wasn't able to talk, I waved my hands to get someone's attention; the Doctor saw and came to adjust. 15min later, the assistant came back to prepare the 2nd session, now this time she didn't check before she left me, the blue light wasn't even on! I think she didn't press the button correctly. I waved my hands again trying to get someone but no body saw me. She came back after 15min thought the session was complete and prepared the 3rd session. During the 3rd session the Zoom head kept falling down, luckily this time she came back to check so she adjusted for me. They also played a movie during the sessions, which makes it less boring while waiting.
I didn't inform them about the the 2nd session being unless because A - I was running to another appointment and no time to make it up and B - I didn't want to go through the entire preparation again just to make it up a 15min session. They should have came back to check or given me a bell and paper (that was what my previous dental office provided) or something in case of miscommunications. So 1 star off here because of that.
Overall and be fair, they are pretty good, clean place, friendly doctor and staffs, clear explaination and nice welcome gift. I will consider coming back again, but next time I will make sure to bring myself a bell, pen and paper.