I was at first very annoyed at the more than two hour delay before I was able to be examined by the physician. This was my first time with this eye physician. As a new patient, I became very stressed and for the last hour of my long wait I wondered why I had not just got up and left. I am new to the area and chose this physician from the internet.
Even when the office staff saw how annoyed I became, no one approached me (the doctor or staff members) to explain what was causing the delay.
When I finally was called into the doctor's examination room, the doctor did apologize and stated that a patient before me needed special medical attention and that one of the examination rooms was closed due to maintenance repair.
I decided to give the doctor a second chance and I am glad that I did wait that long time for my appointment to begin. I received an excellent eye examination and I am pleased by the care that was taken for me.
That was a very untypical day at the office. I now understand and praise the doctor for doing his best and not losing control during that stressful afternoon.
I would like to make a suggestion, if this long delay should ever occur, again. A member of the office staff should call each patient aside to speak to each privately about a delay that is more than a half hour or so. Perhaps a choice can be offered to reschedule at another convenient time. That illustrates that the office and doctore are concerned about the patients' time.