She did a nice job with the manicure and when I walked out my nails looked very nice (Wed, Nov. 27), but by the following Tuesday (Dec. 2) the gel had begun to left off. Usually when I get gel nails, they last more than 2 weeks, not 6 days. I'm am very disappointed.
We were very thankful that with this new survey tool we were able to know that this happened, address it with the client, and make it right! We reached out to Brooke and had her come back in for another manicure/gel polish at no charge. we learned that Andria (who started with us as a nail tech and now is a licensed stylist) needed a little extra training on the gel polish from our lead nail technician Heather. we are hoping that Brooke is now satisfied and will be back to see us!
Heather gives me a great pedicure every time! Her foot rubs are the best!
There is nothing bad I can say about this salon! Been a customer for over a year now and even bring my daughter for all her hair needs as well. Michael is amazing and the only person I trust to do my hair, which is good since I spend up to 6 hours with him every three months to maintain my color and blowout.
Sandie as always provided fabulous service and am so very pleased with my hair! However, I was surprised to see additional charges on my bill for chromatic upcharge and extra product charge, when already charged for crown foils and base colour with foils. I wasn't made aware of this beforehand, and I feel should be included.
We are sorry your charges were not explained to you. If you could please contact April or Karyn so we can get more information about your appointment we would greatly appreciate it:)
Customer since 2004
I had a very nice experience getting a Brazilian Blowout Karetin treatment. All the ladies at S-kapellmeister salon are friendly and welcoming. I appreciate their good service to others. Thank you TJ (and Andria)!
Heather was professional and made me feel comfortable. I have already started to recommend her to my friends. Everyone I see at S-Kape (Laura & Kayla, too) is phenomenal. I always leave extremely satisfied.