I came in for a consultation, having no skin care process and never having been to a "skin spa" before. It was a grat experience! Everyone in the office was extremely professional, and did their best to make me feel comfortable. I came in for a Botox consultation, and after thoroughly explaining reasoning behind my fine lines and options moving forward, I felt so comfortable there that I went ahead and joined the Botox club. They made me feel so comfortable, especially for me having a phobia of needles, and I will definitely be going back!