My therapist Barbara is absolutely great! The level of service she provides is top notch in my opinion. This visit to the spa however, I noticed some things lacking, such as the water in the ladies lounge had run out, the fruit needed refreshing in the waiting area and the cold facecloths with the cucumbers on were also empty. In the steam room there used to be eucaliptus in the steam. I found myself missing that. I also didn't feel like my robe was clean. It smelled and felt a bit oily. My friends robe looked dingy. They are indeed little things but, when added up it did effect my overall experience.
Thanks for asking about my experience.