98.5% would refer friends and family to us

5 stars Customer since 2011

Lola is always excellent

1 stars Verified customer

WARNING: If they tell you over the phone that they take your insurance, it means absolutely nothing.

The Facts: On Thursday, 14th Nov at 2:09 pm I called to make an appointment with Dr. Wesley. Upon hearing which insurance I carried, I was informed that Dr. Wesley did not accept my coverage. At which point I was sold another doctor, Dr. Jeanette Black, who I was assured DID take my insurance. So I made an appointment for the following Monday, giving full details of my insurance i.e I was asked for and provided the ID#, the Group#, and Plan Type. I also provided credit card details. The call took 4 minutes and 51 seconds.

Turning up for my appointment, I handed over my insurance card and was immediately informed that they didn't take my insurance after all. No worthwhile explanation was provided of why the phone person had gone through all my details and made an appointment for me. And that was that. I had not only had an hour of my time wasted going to their offices, I had also delayed getting necessary treatment because, duh, I thought I was dealing with competent people.

Medical treatment is built on competent back-office and associated paperwork. People are going to prescribe drugs and perform procedures based on others getting sometimes complex admin right. This place can't even handle the basics. Think about that.

On the plus side, if you want your time wasted, this is a great place.

5 stars Verified customer

Dr. Jones is a gentleman and an artist. He is the top of the top of his profession. Enough said.

5 stars Customer since 2016

This is my favorite medical provider in LA. Everyone is so friendly, wait times are never long, and I feel incredibly at ease and well taken care of in Dr. Wesley's expert hands. I love this practice and have recommended it to several friends.

5 stars Customer since 2017

The entire staff are exceptional. Dr. Black is so hands on and thorough. She provides fantastic advice and truly wants to help her patients achieve their goals.

5 stars Customer since 2016

Simply the best in Los Angeles, hands down.

5 stars Customer since 2014

Dr. Naissan Wesley is magnificent! She is a true artist, and does an incredible job of giving a fresh look without the appearance of having been "done" at all. I had Botox and filler, and the results were better and more natural than I could have imagined!

5 stars Customer since 2017

My appointment ran on time and everyone was so friendly. Dr. Black spent a full hour with me. I couldn't believe it. She was so thorough and walked me through all of my options. My eyes look AMAZING!! I'm thrilled.

5 stars Verified customer

Professional - fast and really good results.

5 stars Verified customer

Always attended to on time. It's a rarity with doctor appointments. Very professional staff who keep the trains running on time which I appreciate.

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