Smart Service is the best Subaru repair service in the Seattle area. My last visit was a prime example of how they take customer service to another level. As I was waiting for my car to be looked at, a young lady came in to have some service work done. They had received a list of things that needed to be done from a local dealership. The Smart Service folks looked at the issue and asked why they wanted the particular belt replaced. They had looked at the belt and saw no reason to replace it. The Smart Service representative at the check in desk then looked at the list and explained why several items on the list did not need to be done.
My own experience that day saved me thousands of dollars in repair bills. I had come in to have a front light bulb repaired. While doing that they saw the I had a leak in my radiator. The leak was in a location where I might have not seen it. They immediately put me in to a loaner vehicle and began repairs to replace the radiator.
This is the kind of service that I have received for the last 16 years. If I could rate them a 6 star I would.