97.7% would refer friends and family to us

5 stars Customer since 2013

Nothing could be finer than to see my Carolina in the morning

Not only met but exceed my expectations on major work Thorough and timely

4 stars Customer since 2014

They are always very friendly and had a loaner car available for me when I got there. The loaner, however, vibrated a lot when it was idling and sometimes felt like it was going to die. The wipers also needed to be replaced. I told about this when I came back to get my car and believe they were going to replace the wipers, but not sure anything could be done about the shaking.

5 stars Customer since 2005

Always great service at Smart Service.

5 stars Customer since 2002

Smart Service is the best Subaru repair service in the Seattle area. My last visit was a prime example of how they take customer service to another level. As I was waiting for my car to be looked at, a young lady came in to have some service work done. They had received a list of things that needed to be done from a local dealership. The Smart Service folks looked at the issue and asked why they wanted the particular belt replaced. They had looked at the belt and saw no reason to replace it. The Smart Service representative at the check in desk then looked at the list and explained why several items on the list did not need to be done.

My own experience that day saved me thousands of dollars in repair bills. I had come in to have a front light bulb repaired. While doing that they saw the I had a leak in my radiator. The leak was in a location where I might have not seen it. They immediately put me in to a loaner vehicle and began repairs to replace the radiator.

This is the kind of service that I have received for the last 16 years. If I could rate them a 6 star I would.

5 stars Customer since 2016

The gentleman who helped me check out at the pickup time was very informative and explained things to me in great detail so I could understand what each thing was. It helped me understand everything so much better and felt more confident on the upkeep of my Subaru.

5 stars Customer since 2014

Friendly and professional

5 stars Verified customer

Very professional and easy to reach when I had follow up questions.

5 stars Customer since 1999

Quality repair. Fair price. Good people.

5 stars Customer since 2015

I really appreciated having a loaner car so I could work and not have to worry about taking the day off or borrowing a car. I was able to schedule an appointment quickly. Courteous service and feel confident of the work done! Thank you!

5 stars Customer since 2017

They were extremely friendly and I felt they genuinely cared to help by fixing what I NEEDED to fix. I didn't feel pressured, or led on by any of their suggestions. I highly recommend.