What others had to say

1 stars Verified customer

Horrible! Beware! They couldn’t do a cleaning which is what I had my appointment for... but could fill 4 fillings which they claimed fell out at the cost of $1000. They have old machines for X-rays which will make you gag. Thank god my insurance changed and I went back to my old Dentist... with updated equipment and with their electronic X-rays no issues with any of my fillings!!!! Huh.... are they just trying to make money off of insurance during this pandemic. Please do not take your children to this place.

1 stars Verified customer

Avoid Smile Dentistry at ALL costs! You're better off going to a dental college. Even if you had dual insurance, this place over charges, hits you with hidden fees, charge you if you need to reschedule an appointment or close the office without notice. Plus they take your credit card and walk away to get your payment. Uh, I was sitting in your lobby and you couldn't get my payment then? You know what I'm here for! Smile dentistry is a joke! Go somewhere else if you need a dentist! Worst experience I've EVER had with a dental office at BOTH locations!

5 stars Customer since 2019

Best dentist office I've been to in Tampa. So glad I switched to the Smile Design team in Lutz.

1 stars Verified customer

Would need more than this space to explain the nightmare. Do not recommend this dental office

1 stars Customer since 2017

The dentist was rude and insulting, I'd never ever use your facilities again, and yes I'm telling everyone I know how she ,as.

1 stars Verified customer

Typical scary sales tactics. I had pain so instead of just antibiotics they pushed for the 4 grand treatment. I ended get antibiotics and elevated all pain. Plus because I could not afford it they made me feel less as a person and did the pitch like I was buying a used car. This place went down the tuns after it was bought out.

1 stars Customer since 1986

poor workmanship on crowns...........had to redo all crowns at a great cost.....

1 stars Verified customer

My family used this practice under Dr Douglas for years. Smile design took over and we had no notification he was gone. Service became very poor. I had an appointment and when it was time they told me I did not. They blamed the computer system. Then had billing issues that took weeks to resolve. Terrible customer service.

5 stars Customer since 2016

best family dentist we have ever had the opportunity to visit.

Thank you to the entire staff!

Smile Design Dentistry of Lutz replied:

Thank you...The pleasure was all ours!

1 stars Verified customer

I used Douglas Dentistry for more than 5+ years. I had one or 2 cavities over this period of time. Dr. D. was treating me for periodontal disease, which was improving, and watching a cracked tooth. Then Douglas Dentistry became Smile Design.

In the one month since appointment one month earlier, Smile Design determined that I had 7 cavities, with one needing to be crowned. Wow, what happened?

Decided to get a second opinion and discovered that I had only one cavity, and it didn't need to be crowned. Highly advise a second opinion of Smile Design's treatment schedule.