25.0% would refer friends and family to us

2 stars Verified customer

My last two trips were not pleasant. My first trip my appointment was at 8am. Not a single person spoke to me when I walked in. I sat in the waiting room for an hour before being called back. Then I was taking to the back where I sat for another hour and a half. The doctor comes in looks on my mouth 2 minutes tops and leaves. Then someone comes and tells me I'm done. 3 hours and not a single thing was done. The second time I came my appointment was at 9:20 I didn't get called back this time until an hour and a half later. I saw people come in 20 minutes after me get called back and leave and I was still sitting in the waiting room. The doctor did apologize and that did go along way. The office manager Tammy was extremely nice and very caring with me. I appreciate her. You guys better get your act together or you are not gonna be in business for long.

4 stars Customer since 2017

It is a nice place. Staff is great but I haven't got my plan of care back yet, nor how much it will cost for the work I need. I called office the day after my appointment and still have not heard anything back. And have not received a return phone call or follow up

2 stars Verified customer

Was very disappointed that we were not informed either by Oaks Family dentistry or new practice that there had been a change so was shocked when we came for appointments. The staff I encountered were pleasant but disorganized. I would have thought the doctor would have introduced himself even though I was only there for a cleaning. My hygienist was very nice but doing a working interview although no one was there to check her work so what was the point? May be looking for another dentist.

1 stars Verified customer

Really miss the Oaks Family Dentistry. It used to be a great atmosphere, but this place feels sterile. They do not even give you a toothbrush or floss when you leave.

3 stars Verified customer

Was not called and told the hygienist had emergency and cancelled the day. The appointment wasn't till late so the office had all day to cancel. Appt with dentist later was fine. 30 minutes behind schedule but fine.

1 stars Customer since 2014

After changing hands with this new Company Smile Design Dentistry, which is a corporate

run business and is very unorganized. My daughter which had never had a cavity in her lifetime (is now 15) until the new company took over in place of Oaks Family Dentistry which were amazing, they found a small cavity which my daughter had said there was a watch on that tooth we had filled and while in the chair the Dr found apparently another one and asked if he could fill it! Terrible Experience and out to make money! We will be finding a new Dentist ASAP!!!

5 stars Customer since 2013

the dental hygienist was great!

5 stars Customer since 2017

As a new patient my first visit was awesome !! The staff was great , everyone was very polite and helpful

3 stars Verified customer

Third Dentist since I've been going here in a short period of time. Did not introduce himself, I was just another mouth. Hygienist work was pretty good. Could have been more gentle and used different verbiage to calm me.

5 stars Verified customer

Great place to get your issues handled

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