4701 West Wabash Avenue
Springfield,
IL
62711
(217) 546-3333
Mon - Thu: 8:00AM - 8:00PM
Fri: 7:00AM - 5:00PM
Sat: 8:00AM - 1:00PM
Sun: Closed
About
Advanced Dental Care is conveniently located in west Springfield. Trusted dental excellence is offered in a beautiful state-of-the-art office by Dr. Matt VanderMolen and his professionally trained staff who listen to your needs and treat you with compassion. Advanced Dental Care is Springfield's Center for Sedation Dentistry. Other special services include cosmetic dentistry, dental implants, mercury-free dentistry, and custom natural-looking dentures. You can receive a Free New Patient Consultation with treatment options that work for you. Affordable payment plans are offered so no waiting is necessary to get the care you need right now. More information is available at www.SmileSpringfield.com.
Services
- Cosmetic - Veneers
- Cosmetic - Whitening
- Cosmetic Dentistry
- Dental Implants
- Endodontics
- General Dentistry
- Oral Cancer Screening
- Oral Surgery
- Periodontal - Deep Cleaning
- Periodontics
- Prosthodontics
Languages
- English
Insurance
- Any
Payments
- Cash
- Check
- Discover
- Financing
- Mastercard
- Traveler's Check
- Visa
- Other
Certifications & Memberships
2 stars Anonymous Featured review
I had to switch because my insurance changed and unfortunatley was not impressed with the office.
First I was upset because they have a policy if I did not call back and confirm, my already made appt, they cancelled the appt. I then had to reschedule.
I was however very pleased with the hygenist and dentist. I found it strange that no where on the web or any advertisements does it list other dentist than the owner. I feel they are why patients come back, and should be recognized.
Second, I was upset that there were camera's in the room and was not notified that I may be filmed without my concent. I don't feel this makes for a very good work envirnment either. Just my opinion but it seems more like the owner doesn't trust his staff or his patients and is more concerned about himself than anyone else.
Advanced Dental Care of Springfield replied:
Dear Anonymous,
Thank you for your candid feedback. We are always striving to make the patient experience the very best it can be. We are happy to hear that you liked your experience with your doctor and your hygienist.
In response to your comments about our confirmation policy of having to contact us by text, email, or phone in order for your appointment to be held, we do reserve the appointment time you request especially for you. We send emails, text messages, and leave a voicemail if you do not answer. Our message clearly states that if you do not respond to our attempts to reach you, we will offer the appointment to another patient who may have been waiting to get in to see us and who also may be in pain. With everyone's fast-paced lifestyles these days, sometimes our patients forget about their appointments. The only way we have of determining whether or not a patient will honor the appointment that they originally reserved is by them contacting us to verify that they will in fact be here at the date and time they reserved.
In response to your comment about the fact that all of our doctors are not listed on our website, we are in the process of updating the site and Dr. Driskill and Dr. Schlee should be posted soon. Sorry for the delay.
In response to your comment about not being informed that our facility has security cameras, actually that is not true. The new patient form that you signed when you arrived clearly states, "I understand all procedures in this office may be audio-visually recorded for security and training purposes." As you know, almost all businesses, even the smallest ones, now have security cameras, including all hospitals. This protects you, the patient, as well as the business. It has nothing to do with distrusting the staff or the patients.
Thank you for your candid feedback and for your patronage. We hope that the positive experience you had with your dentist and with your hygienist will be the reason you come back in the future. Feel free to contact me directly should you wish to discuss these matters further.
Respectfully,
Steve Kuchuris
Director of Operations
1 stars Anonymous Verified customer
Very friendly staff, but too many appt reminders. Sorry but do not need several voicemais, texts and emails. One text wo ... Read More
4 stars Brian H Customer since 2004
I have nothing but the highest praise for this facility. Everyone goes out of their way to ensure great service.
5 stars Jill B Customer since 2011
Like always, my visits are pleasant.
4 stars Brett R Customer since 2012
I see no reason I cant say this is the only dentist office I will go to for the rest of my life. Great people & service. ... Read More
5 stars Anonymous Verified customer
Super staff - so very pleasant to work with during my appointment. They were very prompt and explained all procedures a ... Read More
4 stars Tom G Customer since 2012
I needed to get a tooth repaired (surface of old capped tooth came off)
Also needed exam and cleaning (not been to Dent ... Read More
5 stars Brad S Customer since 2007
NI have to say the whole group of staff was great. The where really friendly and made. Me fill relaxed and inform of wh ... Read More
5 stars Marcia M Customer since 2011
Thats right this 69 year old chicken made a return visit on 11-2-12 and decided that since I had such a great experience ... Read More
4 stars Carol H Customer since 2008
The appointment was on time, the technician was courteous and helpful, the dentist carefully answered questions about fu ... Read More
5 stars Paula B Customer since 2012
Can't say enough about the customer service.