Smiley's employees are very polite and sensitive to my needs. I have 2 small dogs & will be getting a 3rd in a couple of days. I really appreciate that Belinda has a note on our account to knock on our door before entering my yard. One of the reasons I left our last company, Terminex, is because one of the employees just walked right into my backyard without knocking on the door first and just about gave me a heart attack. I chewed him up on side and down the other. This is why I appreciate Smiley's because they pay attention to our special messages on the account. Thank you !!!!!!!!