From walking into the salon, whether it is your first time or your 100th time. The staff is always welcoming and genially courteous. (Love Whitney's warm, cheerful smile.) Donna has been my go to girl for almost 2 years. Always gone beyond what I ever expected. But my visit, May 12, 2016, Donna out did herself. I put my full trust in her hands with my hair. She selected the perfect highlights. I was totally relaxed when she cut my hair with little direction. She is totally patient and relaxed when she does a blow out with my head of hair. Considering I have thick, long and natural curly hair. The best part, is the smile of satisfaction on both of us when the whole package is completed. Just cannot find all the wonderful words to say about Smith & Voss!