The service was great, my cat is softer than ever and all of the loose hair is gone. We had an appointment and was told it would take 3 hours. 4 1/2 hours later we were able to get him. The reason we were told is they had a couple of very matted dogs co me in. I thought that was the purpose of an appointment. Only 1 girl does cats, so why take her off an appt to do a dog when we were already there. The service was great, the place was very nice, people were friendly, cat was clean. Living 30 minutes away and trying to fill the time not so good, had we known we could have made it home and back without wasting 4 1/2 hrs.
We're glad your grooming was superb. The appointments are not appointments they are drop off times. As with grooming animals we have no way of knowing what each pet is going to need when it is scheduled. The 8am drop offs were matted it put her behind. There is unfortunately nothing we can do about that. We can only give estimations and that is why we call when done. It is not our desire to keep a pet any longer than necessary, things come up that are out of our control. Thank you for your understanding.