Got there early for my appointment I waited 20 mins still no one had called me back. Another person got there after me and got seen before. I had to leave and reschedule because I was so upset. When I went to reschedule the front desk ended up telling me my dentist wasnt even there that day. So why would the other girl I seen last month even schedule me on a day my dentist wasnt there???? To waste my time.
We are sorry for any inconvenience you experienced. The doctor had to be out of the office at the last minute and we rescheduled appointments. We are sorry you did not get your message. Thank you for agreeing to come back the next day.
The lady that helped me when I picked up my replacement retainer was amazing. She provided me with eduction on the use, how to safely clean, and how long to wear my retainer every day. Plus she ensured my retainer fit properly and wasn’t painful. She made sure I was 100% satisfied with the fit before I left. I really appreciated that.
Office equipment hadn’t been cleaned and had powder or dust everywhere. Didn’t use a bib while doing work. Doesn’t keep the client informed about how the treatment is going. Rushed through aligners causing them to not fit well. Continuous feedback that the client should wear them the recommended time and use the chewies which came across as blaming the client for the result of the treatment. Doctor has low conversational skills. Did not got told how cement used to secure the buttons will be removed or if it just ruins the surface of the teeth.