95.5% would refer friends and family to us

5 stars Customer since 2013

Like family , love everything about this office and Dr Azani

5 stars Verified customer

Very professional and personalized experience!

5 stars Verified customer

Great experience very kind employees

5 stars Customer since 2019

Fantastic!

5 stars Customer since 2013

Always great service!

1 stars Verified customer

Dr. Lee was way too rough! I would never let him work on my mouth again. He decided to drill half my bracket down and hit my tooth no once but twice.

5 stars Customer since 2015

Super cool to see Dr Snow in the office for a minute! We always get the best RDA's; no complaints!

5 stars Customer since 2013

Excellent! Bravo! The Best of the Best! It’s worth the hour drive to come to this location! Superb across the board! Family!

1 stars Verified customer

I brought my daughter to Snow Ortho because I received great care with the company (particularly the Palmdale office) a few years ago. Santa Clarita office... not so much. I regretfully decided to bring my child in for a consultation, and am now very disappointed. Their xray machine was down, which I am completely understanding about, but there was no follow through from their treatment coordinator Jennifer. I called several times and left messages for Jennifer last week, because I was told as soon as their Xray machine was back up and working, they could call us to schedule a follow up appointment. Xrays were necessary in our case to get a final recommendation for treatment from the doctor.

I followed up to ask the receptionist if the xray machine was fixed, and she confirmed that the machine had been up and working the very next day. I was excited and said okay great I'll wait for for call back. I waited thinking, Jennifer might call later in the day or the next day... crickets... I called again the next day and left a message before noon (Jennifer was at lunch) asking for a call back to reschedule..... never called back. I called their general CS number yesterday (3rd day in a row calling), told the woman what was going on, and only then was told that if I want I can schedule an appointment through her. I'm annoyed that I have to call over and over to give them my business. It's ridiculous, and it's terrible customer service on Jennifer's part. Will not return, do not recommend. When you are charging thousands of dollars for your services, you need to have much better customer service.

5 stars Customer since 2021

Always quick and easy!

Also in Valencia

Automotive

AAMCO Transmissions & Total Car Care

5 stars 228 reviews

These guys were incredible! I've had a problem for a year or more with the rear AC in my 2006 Sienna van. After spending hundreds of dollars to no avail at the dealer and other shops I had decided it couldn't be fixed, but as I was checking it into Aamco for scheduled maintenance, they asked if there was anything else they could look at. I told them about the AC and the problems others had diagnosing it. They asked if I wanted them to spend an hour checking it limiting the cost to $120, and I told them give it a shot. The next day they called and said they had found a number of anomalies with the way it was hooked up, they didn't have it working yet but would like to spend two more hours trying. Since it seemed that someone was at last making some sort of progress I gave them the go ahead. Next day they called again and said they had found and corrected more strange things about it, but it still wasn't working. I told them well good try just go ahead and do the maintenance. Their next call said the maintenance was done, and they had found and repaired more oddities with the AC (with some speculation that previous repair attempts may be responsible) and they would like to keep the van and try a few more things, I told them I was through paying for attempts, but they were adamant about not giving up. Finally they found the root problem, and needed a part that was a couple thousand dollars from the dealer to make it work. I told them thanks for the attempt but I was done. Next they called back and said they had found the part refurbished for a third of the dealer price and quoted me $1600 all in to get it repaired. I told them I would pay the sixteen hundred if they got it running, but only $360 if they failed. Apparently failure is not an option for these guys, they kept the van another week. The part they had found was for a different series sienna but they found another, also wrong, then one or two more before finally driving across the county to check the compatibility and securing the right part. They installed it and finally success, the rear AC was working again! The final part was more than the one their estimate was based on but they stuck to the $1600 bid and warranted the job parts and labor for twelve moths/twelve thousand miles, even though the refurbisher only warrantied the part for ninety days. Well, what can I say? I mean the story speaks for itself, you decide if these are the kind of people you want working on your vehicles. I know where I'm going for my vehicle maintenance from now on.
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