My pup was injured in an argument over a tennis ball with another dog. When I realized that my dog was bleeding on her head and it was likely more than just a superficial wound I called SHVH. I was immediately put through to a technician who got the essential information and told me to come by right away. Once there, they quickly assessed the situation (she needed treatment but it wasn't urgent urgent) and asked us to wait until they could take her back and deal with the wound, which they did expertly. Thursday afternoon was busy -- lots of regular appointments and no extra staff. We are regular patients at SHVH and this made me feel even better about that decision. We were treated with great care. The next morning, we received a follow-up phone call bright and early, just to check that all was okay. I'm grateful for the willingness to take us as an emergency and for the great attention to detail.