7704C - Richmond Hwy
Alexandria, VA 22306

Mon - Fri: 9:30AM - 8:00PM

Sat: 9:00AM - 8:00PM

Sun: 11:00AM - 6:00PM

80.0% would refer friends and family to us

4 stars Customer since 2015

I liked the service... unfortunately my nails are breaking already and I got them done 5 days ago

Solace Nail Spa replied:

Thank you for your feedback, please contact us at 703-430-5400, so we can further assist you to resolve your nails issue.

Lynn

3 stars Verified customer

As always, the staff was friendly, professional, and did a great job! The staff is five stars, but substract for the condition of the shop. I've been coming to the shop for y are and I have not seen maintenance or upkeep on the salon. The baseboards are extremely dirty and the floors are in disrepair. These type of issues are beyond everyday cleaning and fall to management and ownership. As a customer it makes me wonder if there might be sanitary issues (although I've never had any). As I said previously, I've been a loyal customer for several years, but th disrepair makes me think about trying other salons.

Solace Nail Spa replied:

Thank you for a wonderful feedback on our staff. Your concern is our priority. We are currently aware of the maintenance issue and are currently working to resolve this matter as quickly as possible. We apologize for any inconvenience.

5 stars Customer since 2007

I've been a customer at solace Nail Spa for several years. The staff is extremely friendly and the environment is relaxing and welcoming.

Solace Nail Spa replied:

Thank you for your feedback. We will try our best to make sure our loyalty clients and customers are satisfied with our services provided.

5 stars Customer since 2014

Workers are ways sweet and friendly, and professional and do and excellent job! Pedicures are AWESOME!!!

Solace Nail Spa replied:

Thank you for your feedback. We glad you enjoyed your service with us.

2 stars Verified customer

I came here for a mani/pedi with my mom. We were offered a list of upgraded pedicure options, and since I was treating my mother to a mani/pedi as a "thank you", I decided to select the spa upgrade. The price listed was NOT the price of the pedicure-which would have made since because it was $10+ more than the normal pedicure. The price listed was IN ADDITION to the pedicure base cost (I should have asked but didn't). A $33 mani/pedi turned out to cost about $67! EACH! That is insane for northern Virginia! The "spa" upgrade was only an additional scrub and masque, which is included in other salons without the CRAZY up-charge! The quality of the manicure was questionable as well-because not much was done with my cuticles and the skin around my nails. I will not be back to this salon. It is overpriced for the location and quality of services provided.

Solace Nail Spa replied:

Hi There,

We appreciate your feedback and value your business. We take customers concerns very seriously, please give us a call at 703-430-5400.

Lynn

2 stars Verified customer

The staff was a little friendly nail polishes were not up to parr

1 stars Customer since 2014

My cuticles were rough afterwards and the polish did not cover my entire nail bed on many of the nails. Sloppy job.

Solace Nail Spa replied:

Martha,

Thank you so much for this usual feedback. We will address these issues. Your feedback will help to improve our business and serving you better.

5 stars Verified customer

The staff is friendly, the facility is clean and my pedicures always last a long time with no chipping of polish.

1 stars Customer since 2014

My experience was absolutely terrible. From beginning to end. My instructions were blatantly disregarded. My manicure was extremely sloppy and the customer service was terrible. I have sent along three emails requesting an owner to reach out to me and rectify the situation with a well deserved refund and I have heard nothing. When I went back to the salon to speak with the manage Julie and Jenny were extremely rude and yelled at me and refused my refund. My experience was physically painful and down right awful.

5 stars Customer since 2007

Julie is fantastic!