It was a wonderful experience; very relaxing and zen-like. Jan was great, and I will become a regular customer. My only constructive feedback is that the actual facial was not an hour; it was about 40 minutes after I did the paperwork and spoke with Jan. Also, consider doing hand treatments with the facials. The foot massage was wonderful, but I think incorporating hand treatments would be a benefit, as well as a scalp massage. I will be back!