I think I would have been more satisfied as a customer if I didn't have to wait one hour (with an appointment) to be seen by the stylist. They did give me $20 off but i was frustrated that I sat up there for 4 hours for a cut and highlights. I was dissatisfied with the color, it was not the color I showed the stylist but I did not say anything because I was so tired of being up there for 4 hours, I will just deal with it. I also live so far away it's not worth a return visit. I will not be returning because the price did not match the service.