Overall great job. I just have a suggestion. SCVH does surgery on Monday and Friday. We were told on Monday when we picked up our dog from a spay that if we had any questions to call Cherokee emergency hospital. I just think why would I call them. They do not know me or my dog. They are always just going to say you have to bring your dog in if you have a concern.
On Monday and Friday SCVH should give patients who had surgery that day. And only for that day, an on call number for after hours. An experienced team member. Make it clear the number is for patients that received surgery that day.
I picked her up at 3:30pm and she looked awful at 10 pm. I was worried. I would have loved to ask a question.
Patients could leave a message and be called back. Just an idea for awesome service.