I really appreciated receiving a diagnosis that I do not have a DVT, which I had been diagnosed with 2 years ago, and again this year by VRI's Ultrasound.
However, I think it was very unprofessional and embarrassing for Dr. Pineda, not the MD I was consulting, to walk into the US exam room during my US without knocking nor invitation and consent, to ask the tech a question about another no show patient . This made me very uncomfortable.
I did appreciate Dr. Kokinos' candor with respect to my new diagnosis. I do think that the tone for a visit is heavily influenced by the physician when they enter the exam room. With that said, it is not helpful for the first statement out of my physicians mouth to be "its been a bad day, and I am really glad it is the end of the week and I don't have to work this weekend". I think leaving your stuff at the door when you walk in an exam room, and being positive, is extremely important and valuable to the patient no matter what diagnosis you are there to deliver.
Along the same lines, the front desk, as the point of entry, creates your first impression and can set the tone. So for the first spoken words from the front desk staff to be " what is your date of birth", does not make me feel like this office cares about me as a patient nor a person, but just wants to get me processed, take my money, and away from their space.
I think that we as healthcare providers can do a great deal to help our patients just by how we interact with them. The healthcare industry is very competitive and especially if you are in private practice up against the bigger institutions. Patient relations is an area that I think we in private practice can really shine over those big institutions. But it takes a little conscious effort. I will gladly return to this office if shone that effort and professionalism.