The experience was poor. I understand the processes have been modified due to covid, but the business prioritizes itself and its processes before working with the customer to make the experience at least a bit better.
First, the business expects that a small wrap around leash will hold a 100lbs german shepherd. That is absurd. a German Shepherd responds to its own leash, especially with a correction collar. If the owner is not allowed in the business, at the very least accomodate the client by using the dog's leash. The tech wrapped around the tiny weak leash around the heavy german shepherd and a few minutes later came back and said the dog was excitable and it should be medicated on a different visit. That is absurd. Work with the owner to make this happen. You costed me time, money, a 30 minute drive to the vet location, a lost morning of work. I am sure your business loses money for an appointment that does not complete its objective (and generate revenue). Is this vet clinic catered around small puppy dogs only? If so, then a weak little flimsy leash will do. If you expect large dogs, at least work with the client to make the experience a win-win. In this case, the vet clinic wanted a win by asking me to medicate the dog with a tranquilizing pill, drive back, lose work, and bring the dog on another visit.
I have enjoyed my experience at this clinic before and I am dissapointed at the stringent processes during this difficult time. I do understand the clinic should implement processes for Covid such as parking vehicle in parking lot, but we should work together to make this a win-win situation as it is difficult for both the business and the client. My only ask is that the dog's regular leash was used to take the dog away for the check up. No, I will not medicate my dog to make this a win for you and a loss for me. It is very inconvenient to do that to myself and my dog.
I am only providing this feedback as I would like to remain a client, but if processes change forever, then I would be dissapointed to look for another vet that can make my visit a lot better.