16116 S Western Ave
Gardena, CA 90247-3710

Mon: 8:30AM - 7:00PM

Tue - Fri: 8:30AM - 5:00PM

Sat: 8:30AM - 4:00PM

Sun: 9:00AM - 4:00PM

97.3% would refer friends and family to us

3 stars Verified customer

No communication among the staff, they had to confirm 4 times about my cats record via phone and on person. The unprofessionalism is unreal. Doctor was great though.

5 stars Customer since 2021

I was happy with their kind service

4 stars Customer since 2020

Service was excellent and done quickly.

5 stars Customer since 2021

Staff very helpful and professional

5 stars Customer since 2015

Great local vet. The staff is kind and professional and the veterinarians are very thorough and helpful.

4 stars Verified customer

Some of the elements were outside of their control but overall I am pleased with the service I received and my pet came home happy and relaxed.

5 stars Customer since 2017

Always friendly and great service here with priority on the what’s best for our pets. South Bay Veterinary Care really does care and our animals seem to enjoy visiting. Good system for Covid protocols is set up here and it’s like a drive up system that’s very efficient.

1 stars Customer since 2021

It's the worst attendance and service that I ever had, the Dr there she has a very rude and disrespectful attitude. They were just trying to make money with my sick dog. Unprofessional staff. I wouldn't recommend them never at nobody.

5 stars Customer since 2020

Dr Miyashiro is so professional and always is so patient when I ask many various questions. I appreciate her patience. Gina is so sweet and caring! Never have to wait long when i arrive in parking space.

2 stars Customer since 2018

The experience was poor. I understand the processes have been modified due to covid, but the business prioritizes itself and its processes before working with the customer to make the experience at least a bit better.

First, the business expects that a small wrap around leash will hold a 100lbs german shepherd. That is absurd. a German Shepherd responds to its own leash, especially with a correction collar. If the owner is not allowed in the business, at the very least accomodate the client by using the dog's leash. The tech wrapped around the tiny weak leash around the heavy german shepherd and a few minutes later came back and said the dog was excitable and it should be medicated on a different visit. That is absurd. Work with the owner to make this happen. You costed me time, money, a 30 minute drive to the vet location, a lost morning of work. I am sure your business loses money for an appointment that does not complete its objective (and generate revenue). Is this vet clinic catered around small puppy dogs only? If so, then a weak little flimsy leash will do. If you expect large dogs, at least work with the client to make the experience a win-win. In this case, the vet clinic wanted a win by asking me to medicate the dog with a tranquilizing pill, drive back, lose work, and bring the dog on another visit.

I have enjoyed my experience at this clinic before and I am dissapointed at the stringent processes during this difficult time. I do understand the clinic should implement processes for Covid such as parking vehicle in parking lot, but we should work together to make this a win-win situation as it is difficult for both the business and the client. My only ask is that the dog's regular leash was used to take the dog away for the check up. No, I will not medicate my dog to make this a win for you and a loss for me. It is very inconvenient to do that to myself and my dog.

I am only providing this feedback as I would like to remain a client, but if processes change forever, then I would be dissapointed to look for another vet that can make my visit a lot better.

South Bay Veterinary Care replied:

Thank you for your feedback. Our protocols are in place to maximize the safety of our staff as well as our patients. Many of our patients are in the 85 pound plus range. We do not often have to send them away with additional instructions or medications but will not hesitate to do so if in the best interest of our staff and patients. Medication is recommended for an anxious patient in much the same way a human would be advised to make a hospital visit less stressful. Oso did snap and although it may not have been out of aggression, if staff or patient safety is in question we will err on the side of caution. We ask that our clients understand injuries put not only our physical and mental well being but our livelihood at stake. The health and safety of our staff and patients take priority which is why our policies remain in place. If this is not acceptable , we understand if you choose to seek the service of another veterinarian with whom you can come to an understanding.

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