When I called for appointment, I was told I could bring my pet in immediately, which I did. Upon arrival, service was prompt and friendly. We were out in no time and my pet was relieved to be ´free´once again!
My only reservation is that when I asked a medical question, I was told that would require an office visit with Dr. Song. Perhaps there should be better communication initially, as I was under the impression it would BE an office visit when I called. Also, if the charge for such visits were more reasonable, it would be my preference to have Dr. Song examine my pet EVERY time we visit.