When checking in for eye appointment, receptionist couldn’t find my name for scheduled appointment. Receptionist said “just a moment and left front desk to talk to someone. Upon returning she acknowledged whoever I spoke with didn’t make an appointment for me. She immediately checked the doctor’s schedule and offered another appointment for later in the day. I had to decline the appointment for afternoon. Next the receptionist asked would you like to see another doctor. I replied yes, then asked if Dr. Reader was available. She checked with Dr Reader and he was available. I was taken back immediately by the receptionist and was seen by the doctor. Thanks to the receptionist’s quick and professional handling of the situation with the patient many negative things were avoided. Also, Dr Reader was very professional and kept the visit very positive. A great team effort in action!!