Check in was smoothly handled; they had done some background on me since I had been there previously. I was absolutely clear of what costs would be incurred. After the initial examination and X-rays, I was informed of all the options for treatment. The tech, Shay, and Dr. Bui were a great team, friendly but above all, informative, keeping me in the loop about every step of the process as the root canal--which I had chosen!--progressed, and responsive when I had a question or concern. I learned a lot! Check-out was smoothly handled. No surprises ever in this very efficient process handled by responsive, efficient, friendly staff.