I am pleased to report that after speaking with Dr. Cozzetta about my SINCERE displeasure with one of his staff, there has been a dramatic turn around. My interactions with that individual were deplorable, but BECAUSE OF MY RESPECT AND LIKING of Dr. Cozzetta, I still went forth with my appointment. Depending upon Dr. Cozzetta's response to my displeasure, I was going to make the decision as to whether or not I was going to even allow for the eye examination to take place. As it turned out, Dr. Cozzetta came through with FLYING COLORS, saw to it that my sincere grievances were resolved, and ever since, my three follow up appointments have been flawlessly handled. With this so stated, I now feel that I am receiving the EPITOME of "front and middle end customer service. As for Dr. Cozetta, there was never a doubt about his talents and professional abilities. In short, Dr. Cozzetta came through like a *champion* for superb customer service.
Jack C. Pietrzak