Our office squeezed this patient (not an active patient of ours) onto a very busy schedule to address a problem that was two or more weeks old. While taking a medical history this patient was not able to tell us the medications currently taken (but know there were some) nor could recall the treatments tried with her eye issue. This patient also suggested that we could call around to get the medication list. As a new patient this is irresponsible not to mention burdensome. Patients need to be prepared to help us help you- in a timely manner,
I'm sure you were also greatly offended when you were offered the option to seek another opinion after questioning the doctors ability to accuaratly diagnosis and treat the problem. I believe the question was " Are you sure you know what you are doing?" when I described the disease and suggested treatment. Questioning the providers bedside manner seems to be ignoring patient responsibility, general politeness (especially when seeking immediate help for a long term problem ) and respect for an office that was going above and beyond to help you out.
As for smell... pack a lot of people into a small office on a damp wet rainy day and there will unfortunately be odors.
I have seen Dr. Benner for many years. And as always, he is great - a huge help to me and very honest. The staff is great also. I feel very "at home" there.