I really like SJEA. This appt was a follow-up and when I scheduled online the times I requested weren't available. Well, I got an email confirming a different time that worked for me so I went that day. Just as I was getting out of the car I received a text alert confirming a different date and time. I went to the front desk and explained the mix-up and Cait was very helpful and understanding. Instead of sending me away Cait worked it out and Dr. Feinstein was able to see me that same day. Every time I visit SJEA my appt tends to go well, Dr. Feinstein seems to always be thorough when explaining things and everyone else in the office is friendly and professional.