Very poor service. I dropped off for emissions. Then I was called and told that my car is ready for pick up. I got another call immateriality and they said my car has some issues with exhaust and it will cost me 120 bucks to get it repaired. I told them to go ahead and fix it.
I get another call after 3hrs saying that they have misplaced my keys and they will have order a new set of keys and they will keep my car for 2-3 days. I was frustrated right here.
Again by end of the day, i got another call saying my car keys were found, but my car has a $800 dollar fix and they were still waiting on my approval.
So after keeping it for one whole day, nothing was done on my car and they charged me $30 for exhaust inspection. They failed my emissions as well.
I used to get both my cars to this place, but after this experience I will need to find another place.
Very bad customer service.
I'm sorry for the confusion. Your keys got mixed up with another 09 Murano that was in the shop the same day. Obviously this was our fault and I apologize for the inconvenience it caused you. You were not supposed to be charged for anything, and I'm happy to refund you if you want to give me a call at 703-620-6595. Ask for Brandon. Again, I'm very sorry.