It was a good experience. Naya was pleasant, polite, patient, and helpful. She treated me like a human being, I was in need of a helping hand and she was kind. In the past the woman that came out to take and bring back my cat Kesi was cold and unkind, she brought back his dead body with no compassion, as if he was a bag of garbage, I was upset in tears over the loss of my best friend I had for 13 years and this woman was uncaring. Dr. Levine was patient and considerate on the phone and provided Benji with his vaccines.