82.8% would refer friends and family to us

5 stars Customer since 2022

Everyone was really nice, helpful, and caring.

5 stars Customer since 2014

I feel vet clinics are overwhelmed so I won't judge harshly on customer service. They have a lot going on. I was able to get my dog seen and Dr. Dawson was kind, professional and explained my dog's condition with clarity and compassion. Please be kind and patient with staff wherever you go, we're in a pandemic, which affects everything.

1 stars Verified customer

Had been quoted certain price for my dog to get neutered, ended up paying a higher price than the quoted amount. Also never got a call to pick up my dog and had to call them to find out when I needed too. Also, I have neutered another dog there and only was given one medication and this time try to given 2 other medications. Not need, “recommended”.

5 stars Customer since 2022

Dr Dawson was very patient to explain what she did & found what was going on with my cats condition & how to care for him when I got him home. Good service & would recommend this hospital to others.

4 stars Customer since 2014

I always appreciate the people at SSVH. They are caring and attentive to our needs concerning our cat and dog. The only complaint I have is the wait time on the phone waiting to be seen. I was on hold for nearly 30 minutes, waiting outside the front door. Several people were put ahead of me on the list because my call wasn't picked up. This includes people walking in the door without calling first and being helped as well as other people's calls getting through prior to mine despite starting their call after me (I witnessed this occur). I understand that the office is short-staffed, but I would encourage you to try to find a solution that is more equitable.

5 stars Customer since 2022

Everyone was so nice and helpful! They were able to get my dog in quickly when I needed to have a flying health certificate!

5 stars Customer since 2007

Good job

5 stars Customer since 2022

Outstanding staff, doctors and care! Thank you, you are all so appreciated.

5 stars Customer since 2021

Great staff working hard to take care of everyone and their pets! They care and it shows

3 stars Verified customer

The Dr normally takes their time to go over all the test results and the next steps. This time it was very rushed. I had to go home and google everything to try and make sense of what the blood work meant and what I should be feeding my pet. I understand they’re busy. In the past dr Barr (I think is his name) has always been extremely patient and helpful taking the time to explain. I appreciate that. This experience wasn’t the same. The girls at the front desk are always sweet and professional. They always seem to been so slammed with the phones. I appreciate them.

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