Positive experience at the front desk. I saw one staff talking with a client who was pretty agitated and she calmly asked him to wear his mask. Another staff was really compassionate and patient, even with pet owners in distress. A 3rd staff has a high-pitched voice on the phone but a regular tone in person, so I would just suggest gentle feedback. Dr. was compassionate. Could pause more, in between sections of information because it was a lot very fast. Questions are not because I’m “scared” but to understand the treatment plan. Appreciate when he noticed subtle nonverbal cues on the phone, and would pause for questions. Not sure if the vet trusted me as the person who knows my dog the best, but I did trust the two doctors I spoke to and was glad that they were quickly able to diagnose and treat. Staff & clinicians seemed to genuinely like the pets in their care. The lobby needs a little more separation between people seated, and for dogs to enter/exit with a wider path.