They were willing to lie to me and, once they found out I had pet insurance, tried to add more tests to pad the bill. I said no to the additional tests. They did the additional tests anyway, and tried to charge me without showing me an itemized bill! I caught what they did (when I demanded to see my cat - they were going to check me out without ever having seen my cat) and asked for the cost to be removed since I explicitly said no, was told it would be removed. Then at check out, I asked to ensure the costs had been removed and they hadn't been so she had to get authorization. This place is a scam.
Regarding lying to me - I called 5 hours after I dropped my cat off and was told he was next up for surgery so I asked about the results of the EKG since he had a heart murmur. She said she didn't know but I kept pushing, only to find they hadn't done the EKG yet and he was not next up for surgery, she had just said that to get me off the phone.