My experience was fantastic! From the moment I walked in the door, I felt like I was entering a relaxing situation. I was offered a seat, a warm towel, my jacket was taken to be hung and offered a refreshment. Just a few moments after I was sat, Kayla greeted me to take me to the area in which she would provide service. Kayla was very kind, informative and took her time. Her work was wonderful - I am extremely pleased with my no chip manicure. She paid attention to each and every detail, from the removal of my dipping polish, to caring for my cuticles and even the detail in polishing. The massage provided was a treat, and exactly what I needed after a long, stressful day of work. The hand massage was the best I've ever received as well. I enjoyed chatting with Kayla, learning that she starred as a receptionist and worked her way up into providing services. Her maturity and talent for her service led me to believe she has been at this much longer than she really has. She told me about the products she was using, as I have never used Aveda products, and I certainly will now be looking into purchasing some for my personal use. She also explained the call ahead bonus program and referral program, which is such a great offer for guests. I was extremely happy wth the entire experience. I would love to return to Spa Bleu! I would be happy to request Kayla for my future visits. Thank you for the superb experience Kayla, and Spa Bleu! If your new to the spa, or even a returning guest, I highly recommend Kayla!