Katrina's massage was just what I needed to start my time at DelMonte! She has the best pressure that relaxes you and makes you feel like a million bucks! Brianna' is the best esthetician I have ever encountered and she really gave me great advice for my skin that I am excited to continue to work on with her. Amanda was perfect at my hair cut and blow-out and she is very talented. She also just cares about what YOU want and will make it happen. I believe my nail technician was Jessica? I didn't catch her name and by then I was so relaxed I was floating on a cloud. She was by far the best pedicurist ever! She and I were laughing up a storm and she made me feel so thankful that I added a seasonal pedicure!
Some helpful feedback and opportunity for growth - when clients book multiple appointments, give them advice on how to save (tell them what packages are available and ask if they would like to book under such package). Upsell! If the coordinator on the phone upselled me the pedicure I would have probably bought it! Katrina was amazing and when I suggested that I was thinking of doing it, she told me she would check and then came back and told me she could have them book it. I know it was probably more of an inconvenience for her, but she went above and beyond. Then when it was done, I received the impression that the coordinator at the front desk that she told did not actually book the Seasonal Pedicure at all. It seemed awkward, and I almost went home, but decided to relax and just wait and enjoy the amazing atmosphere (always better to be patient and just breathe and relax as a client than to freak out in my book!). I had to wait 30 minutes and then, thankfully my nail tech was available.
Make a section for larger robes available. I am an avid spa goer, so I know to ask for a bigger robe because I like more room, but for people that are not, they may end up with a robe that doesn't fit and it is always very stressful for us larger ladies than a size 10! Girls with boobs and butts know they got curves and typically are not offended if you (coordinator) find them a larger robe or have a section that points to it. Typically the robes in the lockers are just one size and are truly too small.
I know Spa Coordinators have a stressful and hard job and do not get paid a lot, but sometimes customer service fails at there level when going to the spa. However, despite little hiccups, Del Monte still is the best, by far, for customer service and just appreciation. You can tell they just care about their clients! Thank you!
I not only received gifts from Katrina and Brianna, but also the spa for my birthday and it was truly a wonderful experience!! Thank you for the chocolate covered strawberries Katrina! Thank you for the small gift package Brianna and THANK YOU Del Monte for the amazing birthday gift bag! I was so surprised and left with happy tears!! I had a really hard birthday (hospital visit and my dying fur baby!) This truly helped me enjoy my special
spa world day despite what was happening in the "real world"
Forever Grateful! - Sandra M