The massage I had was incredible, and the atmosphere is relaxing. The only complaint I have is that consistently, when I go for services, I am called back 5-10 minute after the time my service should start, but the service still ends on time. And then it takes the masseuse another 5 minutes to talk to me, leave the room, and then come back and begin. So an 80 minute massage is more like 65 minutes. Please have service providers call us back into the room on time or make up for the time that they are late.