Our original appointment was cancelled after we arrived. A discount was provided. The rescheduled appointment should have been for a 90 minute massage, but it was actually 60. The locker rooms were not available, so no robe or place to store your belongings. Sat in the quiet room, but it wasn't the same since you weren’t in a robe. Massages were underwhelming. No shower before you left, so you had the oils all over you and your car. Front desk was short when I asked what name I could find the gift certificate email from. I’ll be back to spend the rest of my gift card, but that’s the only reason.