The facial was nice, as was the manicure. The staff who did the manicure (Constanza) was especially welcoming and friendly. Staff who checked me in were ok at check-in, but up on check out, they would have overcharged me if I did not say something, and then I had to advocate for the special price that was in place when I booked the facial. The two staff talked to each other about the pricing, not really to me, and neither was friendly. One of the things I have experienced at the hotel and expected at this spa is friendly and accessible staff that does not have the snooty South Tampa vibe. Unfortunately, the staff at this spa who checked me out fell short of this expectation. Nice facilities - such as quite/waining room, bathrooms, lockers to put stuff, etc.