I had a wax appointment at 6:00 and they had somehow managed to double book the one room they have set up for waxing. I got pushed back because I was having more done . Sunshine did a really nice job, was friendly and professional. But they made me wait 20 minutes for an appointment I'd scheduled several days ahead of time, and there was no compensation at all. Would have been nice to get a % knocked off the final bill or a coupon towards my next appointment.