The massage therapist was skilled and the therapy session was fantastic.
The only negative was the check out experience. The lady who checked us out couldn't get the figures straight and at the end as far as services rendered and the costs. I had received a gift certificate for services and had a significant amount left over. Instead of asking if I wanted to book other services, she asked if I wanted to apply the remainder to gratuity. Now I certainly believe in gratuity, but as the consumer, I want to be in control of how to spend my money.
The check out experience left a sour taste to an otherwise extremely pleasant visit.