Yesterday was my 5th time coming to Spa radiance. I am going through laser hair removal therapy. I normally see Judy or Laura, which are both very professional. But yesterday was my first time seeing Stephanie, and after my experience, I will NEVER go to spa radiance again. I was put in a closet during my service, and during my service people kept walking in and out! Also, the power in the room went out. And then one of the other nurses had to come in and take the laser we were using! Mind you, Stephanie had just started my service! So then I had to wait. While we were waiting for my service to get started again Stephanie pulls out her phone and starts texting! Instead of Stephanie apologizing for the whole situation, she was blaming the spa for the whole problem I was going through. Yes, she had given me a discounted service, but the way Stephanie handled my service felt so rushed and uncarful ...NEVER AGAIN!
Dear Anonymous Client,
We are so sorry to hear about your laser treatment experience. We, at Spa Radiance pride ourselves on giving our clients the best treatment so we apologize that you did not receive that. We would love to offer you a complimentary treatment to help relieve the experience you had. We hope to see you again!
All our best,
Spa Radiance Management