Many years ago,(3 years or so) I was very discontent with the quality of service, and lack of professionalism at another mechanic, so I decided to find the best mechanic in Federal Way. It was of course, Sparks(and still is). What I find at Spark's is a staff committed to quality in every area of their business. Recently, I went to Sparks for a basic oil change, but soon after I had many problems. I called Sparks and they said come right in. They took care of the problems right awayI An office manager gave me a free oil change because of the inconvenience. That's Very Good Customer Service.
It's of course, very impressive to see all the '"Best" Auto Mechanic shop in Federal way plaques ( I believe since 2002), letters from a Senator, the fleet of police vehicles that they maintain, as well as a line of Metro Buses-Wow!!!
That alone - speaks volumes of an outstanding automotive service.! What I am even more impressed with than the plaques or service, is the humility that the owner, Merle Pfeifer, exhibits to his customers. My very first time at Sparks, I was driven home by this older man(great service- I thought,) but it ended up being the owner of the business. I had a conversation with him and asked him how did he earn all of those awards, He just humbly said,"Just a lot of consistent hard work". I can now see why Sparks continues to be chosen as the # 1 auto shop in Federal Way. Great Job!!!