I must say, the massage was one of the best I've ever had. Julie did a great job! However, the $70 pedicure I had was not worth $70! Two days after my appointment, the polish was chipped and peeling from three out of five toes on one foot! I was not pleased. Highly recommend massage-don't recommend pedi.
Hi there! Thank you so much for your honest feedback. Guest satisfaction is very important to us. We are so sorry to hear about your polish chipping so quickly, that is not okay with us. We would love it if you would please call us at 352-333-5800 and ask to speak with Jezelle so that we can fix your polish asap. We look forward to hearing from you soon.
Customer since 2015
A positively relaxing experience from the minute you walk in the door until the moment you leave. The front desk staff are always cheerful, knowledgeable and enjoy working together. The Spa is spotless. The services are top notch and service staff experienced and love what they do. Feeling a part of the Spa Royale family makes me want to book services every week! ~ K
I've gotten a couple of treatments at the spa before, but this was my first wax. And Cicely was great! Very professional and quick, and I appreciated that she made sure the wax wasn't too too hot. But I felt like the experience as a whole could be upgraded to match the experience of other services. It felt clinical just to have the table and a paper shield -- like a doctor's office or a cheap nail salon! Doesn't exactly promote a relaxing atmosphere... At other spas I've been to, the table is covered as it would be for any other service, but with a clean white towel instead of paper. Additionally, some other simple things could be done to help create a relaxing experience: dimming the lights (even though the esthetician uses a bright lamp where needed), having music on, lighting a candle for aromatherapy, offering the client an eyemask, etc. And even though the wax seemed like it was really good quality and I appreciated the cooling cream, I was disappointed to be offered baby oil for any stray wax instead of some of the fancy body oils that I know Eminence carries (like the apricot! So nice). Takeaway: your employees are fantastic, but the atmosphere was really lacking.
Reflexology is perfect for anyone who is on their feet for several hours a day! I felt much relief and was amazed at how the pressure points connected with areas all over my body. Getting this massage in a pedicure is definitely a plus :)