Well my first time got off on a bad start. I had to walk out of my first appt after sitting in the waiting room for an hour. There must have been confusion as to what time my appointment was but anyways they still ran 15 mins after my "actual" time. They didn't seem to care that I was there waiting that long.
I came back the next day for my daughters first visit and things went smoothly. She had a good first experience and I rescheduled my appt. So hoping no more issues in the future.