95.2% would refer friends and family to us

5 stars Verified customer

My husband and I enjoyed a couples massage at the hands of 2 very talented therapist. Both young ladies were very profe ... Read More

5 stars Verified customer

This location was clean and services were timely.

Staff that stood out included:

Kateesa, our host (apologize for poten ... Read More

4 stars Customer since 2019

Closed at five which sucked for me using the pool afterward, I see the chocolate cheeses and crackers haven't come back ... Read More

5 stars Customer since 2023

10/10 experience! I planned a staycation at the W for my boyfriend's birthday & booked a two different massages and requ ... Read More

5 stars Customer since 2023

Lorraine was very welcoming and accommodating and Royal is definitely in my Top 5 massage experiences.

5 stars Verified customer

Amazing Experience!

4 stars Verified customer

Jasmine was not a great waxer, wax kept breaking and had so many spots she kept missing until eventually I just said it ... Read More

5 stars Customer since 2023

Couples massage was amazing, I had Royal who did an AMAZING job and would totally recommend to others. The staff at the ... Read More

5 stars Customer since 2023

Excellent customer service. They went above and beyond. And the pedicure was phenomenal.

4 stars Verified customer

It was a lovely experience! Laraine at checkout was wonderful.

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Dr Michaels' texted me the evening after my appointment to see how I was feeling. (It is normal for him to follow up like that after certain procedures.) I told him I was feeling some slight discomfort and was worried that things might get worse. He set up an appointment for me for the next day, which was the Wednesday before the Thanksgiving holidays. (He met me at his practice even though it was closed that day.) He knew that I would be stuck until the following week if things got worse. He not only remedied the situation but even did a little extra. In general, I trust Dr Michaels' expertise and straightforward communication.
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