The actual massage by Derrick was great! I highly recommend him which is why I gave two stars however, I will not return to the W spa. I am not going to write out everything that went poorly it would take all day however, all the logistics you can think of from scheduling, letting us in the spa, telling us we didn’t have appointments when we did, and general lack of knowledge on the spa and pool, we were clearly made late for our appointment. We were there 25-30 minutes early, we were not told to be there early, but I always am. We were not allowed upstairs by the front desk who said the spa is closed at ten, you can wait in the cafe. Then our massages were cut short because of all the other issues. Another therapist brought our lateness up at the beginning of the massage, stating “because you were late your massage will be shorter.” This of course did not sit well with me so while I was getting my treatment, she was giving my boyfriend his, her and I politely argued about the circumstances. This was a terrible idea on her part and eventually I just stopped responding and let it go. We were suppose to spend the day there with a couples massage and the pool. Needless to say we didn’t not stay and will not be returning. I didn’t complain to management because I don’t want to go back so I figured it would be a mute point.