100.0% would refer friends and family to us

5 stars Customer since 2012

The guys at Specialized Import Auto Service know their stuff and give me a great deal every time. They fix what is necessary and do not try and "wheel and deal" me. It is clear that the employees enjoy working there, and that Specialized is concerned about doing a great job. They always fit me into their schedule in a timely manner, even though business seems quite brisk.

Beyond their technical expertise and reasonable prices, the customer service is what really sets Specialized apart. The mechanics are willing to explain mechanical details to me, as well as options for fixing my car; I feel respected in these conversations as a car owner (this is in contrast to my experience in OTHER establishments, where I have felt patronized and lectured at times). Lucas, who works the front desk, remembers me even though I only come in every six months or so, and even ordered me lunch last time while I was waiting for my car to be fixed.

I wholeheartedly recommend Specialized to anyone who wants good deals and excellent customer service!

Specialized Import Auto Service replied:

Thank you very much Fiona. It is our pleasure to keep your car maintained for you.

5 stars Verified customer

I appreciate the timely and efficient service at Specialized Import Auto Service. They take care of my vehicle and keep me informed of any problems so that my vehicle is in good running order at all times.

Thank you.

Specialized Import Auto Service replied:

Thank you very much. We appreciate your business.

5 stars Customer since 2013

I "walked in" without an appointment with a "check engine" light issue. By 1400 that afternoon, I was on my way with the problem identified and fixed. Amazingly good service!

THANKS!

Specialized Import Auto Service replied:

Thank you very much for the continued business. We look forward to servicing your vehicles in the future.

5 stars Customer since 2014

Thank you for being quick in diagnosing the problem, courteous, and helpful!

Specialized Import Auto Service replied:

Thank you very much. It is our pleasure to take care of your vehicle for you.

5 stars Customer since 2006

I always get good service at Specialized Import Auto Service; we've been loyal customers for over 22 years.

Specialized Import Auto Service replied:

Thank you very much for your continued service.

4 stars Customer since 2008

Even though it took a while to diagnose and get the parts to "fix" my vehicle it seems to be running great! I have a couple piece yet to have installed them hope to just enjoy the ride!

JT did a great job keeping me post on the progress and in touch with the estimated cost for the repair.

Thanks

Specialized Import Auto Service replied:

Thank you very much for your business.

5 stars Verified customer

We get excellent, fast service every time we bring in our cars for service. I have referred several friends in the past and will continue to do so without hesitation.

Specialized Import Auto Service replied:

Thank you very much. We appreciate your business.

5 stars Customer since 2009

Exceptional service as always. I drive from Eagle River to Specialized Import Auto Service because they are so wonderful!

Specialized Import Auto Service replied:

Thank you for your business. We are privileged to be able to take care of your automotive needs.

5 stars Verified customer

Great service, always!

Specialized Import Auto Service replied:

Thank you for your business. We are privileged to be able to take care of your automotive needs.

5 stars Customer since 2013

I own an Isuzu and there are not a lot of these vehicles left in use. Specialized Auto is happy to service and maintain my vehicle for me and they do a great job. They recommend necessary repair and explain the need for the service so I can make an informed choice to have the work done.

Specialized Import Auto Service replied:

Thank you for your business. We are privileged to be able to take care of your automotive needs.