The guys at Specialized Import Auto Service know their stuff and give me a great deal every time. They fix what is necessary and do not try and "wheel and deal" me. It is clear that the employees enjoy working there, and that Specialized is concerned about doing a great job. They always fit me into their schedule in a timely manner, even though business seems quite brisk.
Beyond their technical expertise and reasonable prices, the customer service is what really sets Specialized apart. The mechanics are willing to explain mechanical details to me, as well as options for fixing my car; I feel respected in these conversations as a car owner (this is in contrast to my experience in OTHER establishments, where I have felt patronized and lectured at times). Lucas, who works the front desk, remembers me even though I only come in every six months or so, and even ordered me lunch last time while I was waiting for my car to be fixed.
I wholeheartedly recommend Specialized to anyone who wants good deals and excellent customer service!