I had a great experience with the Specs team today! They had a few customers but were making the rounds making sure all of us got the help we needed. I haven't picked up my glasses yet because I just ordered them not even 24hrs ago, but I'm sure they will be prompt he says it would probably take no more than 2 days. Also he spent quite awhile helping my husband try to find a pair of Oakleys which he later decided he would wait on abs the guy wasn't pushy at all. And when it was time for checkout he helped us get the best price available! I really enjoyed my experience!