I felt and cared for the moment I walked in. The guest service coordinator welcomed me and offered me a beverage. It is a very relaxed and comfortable environment. I hung out in a lounge with magazines and was greeted by Yvonne, my technician and then Sarah a very sweet assistant showed me where I could put on my gown. Every step of the appointment was handled efficiently and without stress or awkwardness. As a first time guest this is very important to me.
Yvonne listened to me and took the time to understand how I wanted my haircolor. As my haircolor processed I had a great connection with Yvonne and the technicians around me. I especially enjoyed the shampoo bowl experience with the head massage and care for my neck and the comfort of the chair and leg rest. Sarah is very educated and passionate about the hair products and the Paul Mitchell philosophy and is a great addition to the entire experience.
The entire team including John the owner and another technician Elizabeth helped to achieve the exact color I wanted and assisted Yvonne until I was happy with the results. They make sure you are happy with the color you want and want you to be honest if you want something different. Yvonne is very talented and precise and took the time to make sure my hair line was covered and there was no staining on my skin. Compared to other salon experiences I have had, I was relieved they were willing to make the color right until the very end without any attitude. The level of service was so thorough and caring. The checkout experience was pleasant also as Sarah shared with me the referral program and gave me a sample to try. I will definitely be making this salon my home and feel like they are a family of stylists who really value their trade and care about their clients' happiness. I am looking forward to coming back for a haircut and style with Yvonne soon! Thank you so much!
Heidi, Thank you so much for your wonderful comment. We are truly glad to hear that you had a wonderful experience with us. We can not wait for your next appointment!
Customer since 2014
This is the best salon I've been to in the area. The people are wonderful and treat you like family. Yvonne is a great stylist for me. I stick with her. It's nice to talk to someone and throw ideas around. Linda is also pretty awesome. I ordered the halo couture extensions and she just knows how excited I am so she has been keeping me updated! Just an all around great place. Definitely worth checking out!
The staff is wonderful. They are timely and professional. Yvonne has been great to me. It had taken me awhile in the beginning to find a hair salon that I liked and that didn't mess up my hair with a simple cut and now that I found them I don't think I will be leaving! And for as often as I get my hair cut (which isn't much) 59 me it is worth the price). Definitely try it out!
As usual, Amy did an amazing job with my color! And we had such a fun time! I first started going to Amy about 17 years ago after going to a stylist who made my hair dry and brittle. My hair was SUPER short. Once I found Amy she convinced me I could grow it out long and get my hair healthier! Well, she did both of those things times a million! Thank you, Amy and Spencer and Co!
Everything was great except the man who initially helped me was pretty rude. (He was the only man I saw there.) He greeted me as I came in, had taken a phone call from me earlier, and during both encounters, generally acted like he was doing me a huge favor by helping me. Everyone else was very friendly, helpful, and made me feel welcome. If that one person represented the tone of the whole business, I would never go back.