I felt and cared for the moment I walked in. The guest service coordinator welcomed me and offered me a beverage. It is a very relaxed and comfortable environment. I hung out in a lounge with magazines and was greeted by Yvonne, my technician and then Sarah a very sweet assistant showed me where I could put on my gown. Every step of the appointment was handled efficiently and without stress or awkwardness. As a first time guest this is very important to me.
Yvonne listened to me and took the time to understand how I wanted my haircolor. As my haircolor processed I had a great connection with Yvonne and the technicians around me. I especially enjoyed the shampoo bowl experience with the head massage and care for my neck and the comfort of the chair and leg rest. Sarah is very educated and passionate about the hair products and the Paul Mitchell philosophy and is a great addition to the entire experience.
The entire team including John the owner and another technician Elizabeth helped to achieve the exact color I wanted and assisted Yvonne until I was happy with the results. They make sure you are happy with the color you want and want you to be honest if you want something different. Yvonne is very talented and precise and took the time to make sure my hair line was covered and there was no staining on my skin. Compared to other salon experiences I have had, I was relieved they were willing to make the color right until the very end without any attitude. The level of service was so thorough and caring. The checkout experience was pleasant also as Sarah shared with me the referral program and gave me a sample to try. I will definitely be making this salon my home and feel like they are a family of stylists who really value their trade and care about their clients' happiness. I am looking forward to coming back for a haircut and style with Yvonne soon! Thank you so much!
Heidi, Thank you so much for your wonderful comment. We are truly glad to hear that you had a wonderful experience with us. We can not wait for your next appointment!
Customer since 2017
It was a very enjoyable afternoon . The staff and owner were fantastic and so very accommodating . I have recommended them to several of my friends already . I have been enjoying the wig I purchased and look forward to getting another one . Aloha and Mahalo
Dawn is a genius! Just by looking at me she had the ability to know what wig would look good. She picked one out that I wasn't sure about, but like Cinderella with those magic slippers, I was years younger, more stylish and
and felt like a new person! She is the ultimate professional. Their staff was wonderful and I would recommend Spencer to anyone who just wants to look better and feel great!
Amy does a wonderful job .I am a retired Hairdresser ,so I know what I am talking about .I have to other friends who go to her and are very happy .One hates to go home ,to have her stylist do her hair .That is how much she likes Amy ,s work.Very nice salon.