5420 W. Loop South, Suite 2500
Bellaire, TX 77401

Mon - Fri: 7:00AM - 7:00PM

Sat: 7:00AM - 5:00PM

Sun: Closed

57.1% would refer friends and family to us

5 stars Customer since 2014

Blessings to Dr. Francis and his caring staff. We appreciate your professionalism and dedication to my pain-free health. Best wishes, Lee Auchter

5 stars Customer since 2014

So far I have been nothing but impressed with Dr. Francis and his team. I feel that my issues are being taken as seriously by you all as I take them. I thank you for your prompt care.

4 stars Customer since 2014

I had my first appointment yesterday and it was a pleasant experience. The wait time was reasonable. The doctor and staff were all plesant. Staff got authorization for testing prior to me leaving my appointment which as a plus.

I gave four stars soley because I will wait until my follow ups to give a complete review of this facility.

Also, I really like they have late hours and some saturday appoints available. This is great considering I do work and live 50 miles from their location.

2 stars Verified customer

I waited close to 4 hours before being seen by Dr. Francis, without any communication from the front staff regarding timing and delays. It was recommended that I get an MRI; the administrative staff was not at all helpful in this process. When I explained that I needed an apointment closer to where I live (Katy), they said they would have someone call us. Two weeks, later, someone called to schedule us back out in Bellaire. While interactions with Dr. Francis and the nurses was fine, the lack of attention to detail by the administrative staff was disconcerting and disrespectful. The entire experience felt like a giant waste of time, and I have yet to see anything positive come out of it.

2 stars Verified customer

Typical wait time exceeds 90 minutes for all my appointments. I expect to wait at a doctor or dentist but 90+ minutes three separate appointments in a row is too much for any customer.

2 stars Verified customer

My wife and I had a 0930 and 10am appointment. We waiting for about three hours before being seen by a nurse to go over our paperwork (1pm or so).

An hour after that, a nurse entered the room and took us (one at a time) to get some x-rays done. Perhaps another hour went by before Dr. Frances entered the room. At which time he was briefed by the nurse who took our information. Incorrectly briefed I should say. Nuances are easily dismissed or missed in a game of "telephone". It seemed unnecessary and ego based. Since his patients were sitting in the room with him, why ask a third party? Why not just question the patient directly? We each left the room and looked at our x-rays. We were each told that we needed an MRI. The process seemed a little, predetermined maybe?

The process, which was very much like being on an assembly line, led to us both being recommended for an MRI.

Both my wife and I value our time. We made the appointments and honored them by being there on time. Six hours, from time in to time out.

I say that, given this new business model of medicine. That it probably doesn't matter if Dr. Frances is actually good at his job or not. Because with this form of intake, there are many opportunities for mistakes and missed symptoms, that unnecessary procedures seem a likely bi-product.

I can not speak to Dr. Frances' prowess in surgery. Perhaps he is a superstar there, I don't know. As far as my experience is concerned, I did not leave the offices feeling overly confident that I had found a good MD.

Spine Associates replied:

Mr. Ferraioli,

Thank you for taking the time to provide your feedback in regard to your experience. We will definitely discuss this as a team and see what we can do about improving the clinic's schedule.

5 stars Verified customer

Fabulous doctor! Fabulous staff and fabulous facility. Made a horrible experience bearable. Dr Francis is amazing!

Spine Associates replied:

Thank you for the kind review Morgan!

2 stars Verified customer

Great super fast in and out. The con is when O wanted my images the idiot I talked to said I could not have them. These are my property and I paid for them. I will be complying to the higher up's and tell my Doctor if this is not changed!

Sincerely,

Robert Ferguson

Spine Associates replied:

Mr. Ferguson,

I am sorry for any confusion. We will contact you briefly to make arrangements for you to get your records.