My wife and I had a 0930 and 10am appointment. We waiting for about three hours before being seen by a nurse to go over our paperwork (1pm or so).
An hour after that, a nurse entered the room and took us (one at a time) to get some x-rays done. Perhaps another hour went by before Dr. Frances entered the room. At which time he was briefed by the nurse who took our information. Incorrectly briefed I should say. Nuances are easily dismissed or missed in a game of "telephone". It seemed unnecessary and ego based. Since his patients were sitting in the room with him, why ask a third party? Why not just question the patient directly? We each left the room and looked at our x-rays. We were each told that we needed an MRI. The process seemed a little, predetermined maybe?
The process, which was very much like being on an assembly line, led to us both being recommended for an MRI.
Both my wife and I value our time. We made the appointments and honored them by being there on time. Six hours, from time in to time out.
I say that, given this new business model of medicine. That it probably doesn't matter if Dr. Frances is actually good at his job or not. Because with this form of intake, there are many opportunities for mistakes and missed symptoms, that unnecessary procedures seem a likely bi-product.
I can not speak to Dr. Frances' prowess in surgery. Perhaps he is a superstar there, I don't know. As far as my experience is concerned, I did not leave the offices feeling overly confident that I had found a good MD.